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Intuit provides 30 days of free support for QuickBooks Point of Sale and a full year of free support for QuickBooks Enterprise.
Intuit also provides 12 months of free support for installation, upgrade, and update issues. They provide free support for error messages and product defects while your version is still supported (usually three years).
Here's more information about Intuit support:
Intuit also offers a rapid replacement program for QuickBooks POS hardware purchased through us. Please keep the warranty card that came in the package in a safe place. It has all the info you need if you ever need a replacement. You will also need to give Intuit the serial number located on the hardware.
If you need additional support, you can call our support line 800-956-1262 ($99/hr fee will apply):